At Exozi, owned and operated by Xelvo LTD (“Exozi,” “Company,” “we,” “us,” “Seller,” or “Service Provider”), we want every customer (“Client” or “Buyer”) to be satisfied with the services we provide. This Refund Policy explains how refunds work for each of our services. This Policy is provided in addition to, and does not limit or exclude, your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

YouTube & TikTok Monetization Assistance Service (One-Time Payment)

This service is generally started quickly after purchase, at your request, so that you can benefit from monetization assistance without delay.

• Right to cancel before work begins. If you cancel before we have started work on your order, you are entitled to a full refund. Please submit your request to support@exozi.com within 48 hours of purchase if you wish to cancel before work starts, so we can stop work promptly; requests after this point will be treated under the rule below if work has already begun.
• Right to cancel once work has started. Because you expressly ask us to begin work immediately, you acknowledge that if we complete the service before the end of the 14-day statutory cancellation period, you lose the right to cancel. If you cancel after work has begun but before completion, you will be entitled to a refund of the amount paid, less a reasonable amount proportional to the work already carried out up to the point you told us you were cancelling, calculated in accordance with the Consumer Contracts Regulations 2013.
• Issues arising after delivery (separate from the above). This is a different situation from cancelling your order — it applies once the service has already been completed and delivered, and you discover a problem with it. If, through no fault of yours, the delivered channel or account develops a problem within 14 days of completion (for example, it does not match what was described, or does not function as agreed), please contact support@exozi.com with full details within that 14-day window. Where we agree the issue is not attributable to you, we will offer you a choice between: (a) a full refund of the purchase price; or (b) a replacement of equivalent value, provided within 5 business days of us confirming the issue.
• This clause does not affect your right, under the Consumer Rights Act 2015, to a repeat performance or price reduction where a service has not been performed with reasonable care and skill.

Short-Form Content Extraction Service (Monthly Subscription, Including Add-Ons)

• Cancelling future billing. You may cancel your subscription at any time via your account dashboard or by emailing support@exozi.com. Cancellation stops future renewals; it takes effect at the end of your current paid billing period, and you will retain access to that period’s deliverables.
• First subscription period — 14-day right to cancel. If you cancel within 14 days of your first payment and no content has yet been delivered for that period, you are entitled to a full refund. If you ask us to begin producing content within that 14-day window and we do so, and you then cancel, you will be entitled to a refund of the unused portion only, calculated in proportion to the content not yet delivered, in accordance with the Consumer Contracts Regulations 2013.
• Subsequent billing periods. Once content has been delivered for a given monthly billing period, that period’s fee is non-refundable, except where the delivered content does not meet the standard required under the Consumer Rights Act 2015 (for example, it was not produced with reasonable care and skill, or does not match what was agreed). In that case, contact support@exozi.com within 14 days of delivery and we will offer a correction, partial refund, or full refund for the affected deliverables, as appropriate.
• Add-ons. One-time add-on purchases are non-refundable once the corresponding work has been delivered. Recurring add-ons follow the same billing-period rules set out above.
• Review window. You have 2 (two) days from delivery of each batch of content to review it and flag any concerns before it is treated as accepted; this does not limit your separate statutory rights described above.
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Customised or Promotional Orders

• Customised services. Services tailored to your specific requirements (for example, a bespoke content package) are eligible for a refund only if the deliverable is defective, not as described, or not performed with reasonable care and skill.
• Discounted or promotional orders. Orders made at a discounted or promotional price remain subject to this Policy. Any refund or credit will be calculated on the amount actually paid, less any payment processing fees actually incurred (not to exceed 10% of the amount paid).

Credit as an Alternative to a Refund

Where a refund is due and you would prefer it, you may instead choose to receive an account credit equal to the refund amount, redeemable against future services with us within 12 months of issue. Credits do not expire your statutory right to a cash refund; you may request a cash refund instead of a credit at any time before the credit is used.

How to Request a Refund

To request a refund, email support@exozi.com with your order details (order number, email used at purchase, and date) and a brief explanation of the reason for your request. We may ask for further information reasonably needed to assess your request.

Processing Time

Where a refund is approved, we will process it within 14 days of confirming the refund is due, in accordance with the Consumer Contracts Regulations 2013. Refunds are issued to the original payment method. Depending on your bank or card provider, it may take a few additional business days for the refunded amount to appear in your account.

Chargebacks

If you have a concern about a charge, we ask that you contact support@exozi.com first so we can try to resolve it. Raising a chargeback with your bank or card provider instead of contacting us does not affect your statutory rights, but may result in a temporary suspension of your account while the matter is investigated.

Unresolved Disputes

If we cannot resolve your refund request directly, UK consumers may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) provider, or to contact Trading Standards or Citizens Advice for guidance. This does not affect your right to bring a claim through the courts.

International Customers

If you are located outside the UK, including in the United States, this Policy applies to your purchase in the same way, in addition to any mandatory consumer protection or refund rights available under the law of your own country of residence.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date and will not affect orders placed before the change took effect.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Xelvo LTD

124 City Road, London. Ec1v 2nx, United Kingdom

Contact Phone: +447429916114

Email: support@exozi.com Website: exozi.com

This Refund Policy does not exclude, restrict, or otherwise affect any right or remedy that you have as a consumer under English law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.