Refund Policy

Our Content Monetization Service provides assistance for eligible YouTube, TikTok, and Facebook accounts. Depending on the package selected, services may include account management, content strategy, content creation, SEO optimisation, audience growth, and monetization support.

Content Monetization services may be purchased as either a one-time service or a monthly service, depending on the package selected. Website package information describes the available service options, while the final scope, deliverables, pricing, billing arrangement, and estimated timeline applicable to a customer's order will be confirmed before payment through the relevant proposal, service agreement, invoice, or written confirmation.

Before payment, customers will be informed of the applicable service scope, deliverables, pricing, billing arrangement, estimated timeline, and other relevant purchase terms. Work begins after payment has been received and the applicable proposal, service agreement, or order has been confirmed.

Right to cancel. If you are a consumer, you ordinarily have a fourteen (14) day right to cancel a contract for services without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By confirming payment, you expressly request that we begin performance of the service before the end of that 14-day period. You acknowledge that: (a) if we complete the service before the 14-day period ends, you lose your right to cancel; and (b) if you cancel after work has begun but before completion, any refund will be reduced by a reasonable amount proportional to the work already carried out up to the point you notify us of cancellation.

Cancellation before work begins. If you cancel before we have started work on your order, you are entitled to a full refund. Please submit your request to support@exozi.com within 48 hours of purchase or payment if you wish to cancel before work starts, so we can stop work promptly.

For monthly services, cancellation stops future billing and takes effect at the end of the current paid billing period. Cancellation does not automatically create a refund for services or deliverables already provided during the current paid period.

For one-time services, once the agreed service has been completed or the applicable deliverables have been provided, the payment is generally non-refundable except where a refund or other remedy is required under applicable consumer law or where the service does not match what was agreed.

No guaranteed outcome. Monetization approval, revenue, views, followers, audience growth, or other platform results cannot be guaranteed because these outcomes depend on third-party platforms, account eligibility, audience behaviour, content performance, and other factors outside our control.

Issues arising after delivery. If, through no fault of yours, the delivered service, channel, account, or agreed deliverables do not match what was described or are not performed with reasonable care and skill, please contact support@exozi.com within 14 days of completion or delivery. Where appropriate, we will provide a correction, repeat performance, partial refund, or full refund in accordance with applicable consumer rights.

Our Short-Form Content Agency Service is provided on a monthly subscription basis and may include content strategy, creative direction, hooks and scripting, high-retention editing, short-form content creation, social media management, content planning, publishing, audience growth, platform optimisation, lead generation strategy, and performance optimisation.

Social media management is included within the Short-Form Content Agency Service where applicable to the selected package. This may include content planning, publishing, account management, audience development, content optimisation, and performance analysis across the supported platforms agreed for the package.

Website package information describes the available service options. Before payment, the final scope, content quantities, deliverables, platforms, monthly pricing, billing arrangement, estimated timeline, and other applicable terms will be confirmed through the relevant proposal, service agreement, invoice, or written confirmation.

Work begins after payment has been received and the applicable proposal, service agreement, or order has been confirmed.

Cancelling future billing. You may cancel your subscription at any time via your account dashboard or by emailing support@exozi.com. Cancellation stops future renewals and takes effect at the end of the current paid billing period, and you will retain access to that period's agreed deliverables.

First subscription period — 14-day right to cancel. If you are a consumer, you have the right to cancel your first month's subscription within fourteen (14) days of purchase without giving a reason, in accordance with the Consumer Contracts Regulations 2013. If you expressly request that we begin producing content or providing services within that 14-day period and we do so, you acknowledge that you may lose part or all of that cancellation right in proportion to the content or services already delivered, and any refund will be calculated based on the unused portion of the service.

Subsequent billing periods. Once content or agreed services have been delivered for a monthly billing period, that period's fee is generally non-refundable except where the delivered service does not meet the standard required under the Consumer Rights Act 2015, including where it was not performed with reasonable care and skill or does not match what was agreed.

No guaranteed outcome. Content performance, views, engagement, followers, leads, sales, or revenue cannot be guaranteed because results depend on platform algorithms, audience behaviour, market conditions, content performance, and other factors outside our control.

Review window. You have 2 (two) days from delivery of each batch of content to review it and flag any concerns before it is treated as accepted; this does not limit your separate statutory rights described above.

Customised services. Services tailored to your specific requirements (for example, a bespoke content package) are eligible for a refund only if the deliverable is defective, not as described, or not performed with reasonable care and skill.

Discounted or promotional orders. Orders made at a discounted or promotional price remain subject to this Policy. Any refund or credit will be calculated on the amount actually paid, less any payment processing fees actually incurred (not to exceed 10% of the amount paid).

Where a refund is due and you would prefer it, you may instead choose to receive an account credit equal to the refund amount, redeemable against future services with us within 12 months of issue. Credits do not expire your statutory right to a cash refund; you may request a cash refund instead of a credit at any time before the credit is used.

To request a refund, email support@exozi.com with your order details (order number, email used at purchase, and date) and a brief explanation of the reason for your request. We may ask for further information reasonably needed to assess your request.

Where a refund is approved, we will process it within 14 days of confirming the refund is due, in accordance with the Consumer Contracts Regulations 2013. Refunds are issued to the original payment method. Depending on your bank or card provider, it may take a few additional business days for the refunded amount to appear in your account.

If you have a concern about a charge, we ask that you contact support@exozi.com first so we can try to resolve it. Raising a chargeback with your bank or card provider instead of contacting us does not affect your statutory rights, but may result in a temporary suspension of your account while the matter is investigated.

If we cannot resolve your refund request directly, UK consumers may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) provider, or to contact Trading Standards or Citizens Advice for guidance. This does not affect your right to bring a claim through the courts.

If you are located outside the UK, including in the United States, this Policy applies to your purchase in the same way, in addition to any mandatory consumer protection or refund rights available under the law of your own country of residence.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date and will not affect orders placed before the change took effect.

If you have any questions about this Refund Policy, please contact us:

Xelvo LTD

124 City Road, London, EC1V 2NX, United Kingdom

Contact Phone: +447429916114

Email: support@exozi.com

Website: exozi.com

This Refund Policy does not exclude, restrict, or otherwise affect any right or remedy that you have as a consumer under English law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.