Xelvo LTD Website: www.exozi.com Last Updated: November 2025
72-Hour Money-Back Guarantee
At Exozi ( powered by Xelvo LTD), we’re confident in the quality and value of our digital services. That’s why we back every purchase with our 72-Hour Money-Back Guarantee. If we fail to deliver as promised, you’re fully protected.
Your purchase from Xelvo LTD via Exozi.com is protected by our guarantee.
“We offer a conditional money-back guarantee on all our digital services. If we don’t deliver what we promise, you get your money back. Simple.”
We’ve helped over 10,000+ creators worldwide build successful digital businesses. We stand behind our work because we know it delivers results. Your success is our success — and your protection is our priority.
Benefit
What It Means For You
Risk-Free Purchase
Buy with confidence knowing your investment is protected
Proof of Quality
We’re confident enough in our services to back them fully
Customer-First Approach
Your satisfaction matters more than any single transaction
Trust & Transparency
No hidden terms — clear, honest protection
Peace of Mind
Focus on growing your business, not worrying about your purchase
✓ You Are Protected If:
1. We Fail To Deliver Your Service If we do not deliver your purchased service within
the agreed timeframe and cannot resolve the issue — full refund guaranteed.
2. Service Doesn’t Match Description If what you receive is materially different from
what was described and purchased — full refund or replacement.
3. Account Issues Before Delivery (Pre-Monetised Accounts) If a TikTok or YouTube
pre-monetised account is compromised or doesn’t meet specifications before delivery
to you — full refund or replacement account.
4. Technical Failure On Our End If a technical problem on our side prevents
successful delivery and we cannot resolve it — full refund guaranteed
Our guarantee protects you from our failures — but it doesn’t cover:
Not Covered
Reason
Change of mind after delivery
Service has been provided as agreed
Partial satisfaction
We offer revisions to address concerns
Already delivered/accessed services
Ownership has transferred to you
Platform actions after delivery
Third-party decisions beyond our control
Customer-caused delays
Missing credentials, slow responses
Downloaded digital files
Cannot verify deletion
External algorithm/policy changes
Beyond our control
TikTok & YouTube Pre-Monetised Accounts
Scenario
Your Protection
Account not delivered
✓ Full refund
Account compromised before delivery
✓ Full refund or replacement
Account doesn’t meet stated specs
✓ Full refund or replacement
Account delivered successfully
✗ No refund (ownership transferred)
Monthly Services (Video Editing, Thumbnails, Account Growth)
Scenario
Your Protection
Full month not delivered
✓ Full refund or credit
Partial month delivered
✓ Pro-rata credit for undelivered portion
Unsatisfied with delivered
work
✗ Revisions offered instead
Pre-Made Templates & Digital Downloads
Scenario
Your Protection
File not delivered (technical failure)
✓ Re-delivery or full refund
File corrupted/unusable
✓ Replacement or full refund
File delivered & downloaded
✗ No refund
Simple 4-Step Process
Step 1: Report Within 72 Hours Contact us at support@exozi.com
within 72 hours of service delivery (or attempted delivery).
Step 2: Provide Your Details Include in your email:
● Order reference number
● Date of purchase
● Clear explanation of the issue
● Supporting evidence (screenshots, communications)
Step 3: We Review & Respond Our team reviews your claim within 24-48 hours and
contacts you with a resolution.
Step 4: Resolution Delivered We either fix the issue, provide a replacement, or
process your refund within 14 days.
We believe in making things right. Here’s how we approach every claim:
1️⃣ First: We Fix It
If there’s an issue, we’ll correct it at no extra cost.
2️⃣ Second: Replacement
If fixing isn’t possible, we provide a replacement service of equal or greater value.
3️⃣ Third: Service Credit
Credit for future services if replacement isn’t suitable.
4️⃣ Fourth: Full Refund
If none of the above work for you, we process a full refund.
“Clients may request either a replacement service or a refund for undelivered services. Replacement is preferred and will be offered first.”
⏰ 72-Hour Claim Window
All claims must be submitted within 72 hours of service delivery or attempted delivery.
This ensures we can properly investigate and resolve issues quickly.
UK/EU statutory 14-day rights still apply if immediate delivery consent not given.
📋 Proof Required
Valid claims require supporting evidence: order confirmation, screenshots,
communication records, or other relevant documentation.
🔄 Replacement First
We will always offer to fix the problem or provide a replacement before processing a refund. This is often the fastest resolution.
💳 Processing Fees
Where applicable, payment processing fees (up to 5%) may be deducted from refunds where work was commenced. No fees are deducted for complete non-delivery.
⏱️ Refund Timing
Approved refunds are processed within 14 days via your original payment method. Bank processing may add 3-10 additional working days.
This guarantee is in addition to your statutory rights under consumer protection law:
UK Consumers
● Consumer Rights Act 2015 — Digital content must be of satisfactory quality, fit
for purpose, and as described
● Consumer Contracts Regulations 2013 — 14-day cancellation right for
distance contracts (subject to exceptions for digital content begun with consent
EU/EEA Consumers
● EU Consumer Rights Directive — 14-day withdrawal right if service not
accessed/delivered
● Rights to repair, replacement, or price reduction for defective digital content
🌍 International Customers
● Our guarantee applies globally
● Conditional refunds available as outlined in this policy
● Governed by UK law
Your statutory rights are not affected by this guarantee and may provide additional protections.
Our money-back guarantee reflects our commitment to your success:
✓ We deliver what we promise — 98% satisfaction rate ✓ We stand behind our work — Full protection for your investment ✓ We prioritise your success — Not just a transaction ✓ We’re transparent — No hidden terms or surprise conditions ✓ We’re here long-term — Lifetime support on all services
Your purchase is protected by our 72-Hour Money-Back Guarantee. If we don’t deliver, you don’t pay. It’s that simple
Xelvo LTD
124 City Road
London, EC1V 2NX
United Kingdom
Email: support@exozi.com
Website: www.exozi.com
For full refund terms and conditions, see our [Refund Policy].
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