Privacy Policy

PRIVACY POLICY

Last Updated: Feburay 20. 2026

Exozi is owned and operated by Xelvo LTD, a company registered in England and Wales under company number 16405910, with its registered office at 124 City Road, london, Ec1v 2nx United Kingdom (“Exozi,” “Xelvo LTD,” “Company,” “we,” “us,” or “our”).

We understand that your privacy is important to you, and we are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use exozi.com (the “Site”) or our services, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). By using this website, you acknowledge the practices described in this Privacy Policy. You should also read our Terms & Conditions, which govern your general use of the Site.

For the purposes of the UK GDPR, Xelvo LTD is the data controller of the personal data we collect directly from you through the Site (for example, your name, email address, and order details).

Payment card details are not collected, processed, or stored by us. When you make a payment, your card and payment information is entered directly into, and processed by, our third-party payment processor(s) (such as Stripe, PayPal, or other providers we use from time to time), who act as an independent data controller for that payment data under their own privacy policy. We only receive confirmation of payment and limited transaction details (such as amount, date, and order reference) necessary to fulfil your order.

“We,” “our,” and “us” mean Xelvo LTD. “You” and “your” mean the individual accessing the Site or using our services.

International Users. We serve customers worldwide, including in the United States. Regardless of where you are located, we apply the data protection standards described in this Policy to your personal data. If mandatory privacy laws in your own country of residence (for example, US state privacy laws) grant you additional rights, we will honour those rights on request to the extent they apply to us; please contact support@exozi.com to make such a request.

1. What Personal Data We Collect

Personal data is any information that identifies you, directly or indirectly, such as your name, email address, postal address, telephone number, and IP address. As explained above, we do not collect or store your payment card details ourselves; these are handled directly by our payment processor. We may collect personal data from you:

When you fill in a form, place an order, or contact us
When you purchase or subscribe to one of our services (including the YouTube & TikTok Monetization Assistance Service or the Short-Form Content Extraction Service)
When you create an account or log into your account dashboard
When we collect information in support of a transaction, such as billing details processed by our payment provider
When you communicate with us by email, live chat, or through the Site

We may also collect non-personal data, such as aggregated browser or device information, which does not identify you individually and is used for analytics and site improvement purposes.

2. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and web beacons) in accordance with PECR and, where personal data is involved, the UK GDPR. A cookie is a small text file placed on your device that helps us recognise your browser, remember your preferences, and understand how you use the Site.

We use the following categories of cookies:

Strictly necessary cookies, required for the Site and checkout to function
Analytics cookies, to help us understand site usage and improve our services
Marketing cookies, used by us or third parties to measure advertising performance

Where required by law, we will ask for your consent to non-essential cookies via a cookie banner before they are set, and you can manage or withdraw your consent at any time through our Cookie Settings tool or your browser settings. Declining non-essential cookies will not affect your ability to access core features of the Site, though some interactive features may not function as intended.

Third-party vendors, including analytics and advertising partners, may also set cookies through the Site to provide aggregated, anonymised usage statistics or to serve relevant advertising. We do not control these third parties’ use of cookies, and we encourage you to review their own privacy policies.

3. Legal Basis and Purpose of Processing

Under the UK GDPR, we only process your personal data where we have a valid legal basis to do so. Depending on the context, we rely on:

Performance of a contract to process your orders, deliver our services, manage your account, and provide customer support
Legitimate interests to improve our services, maintain site security, prevent fraud, and carry out internal analytics, provided this does not override your rights and interests
Consent for optional marketing communications and non-essential cookies, which you may withdraw at any time
Legal obligation to comply with applicable law, including tax and accounting requirements, and to respond to lawful requests from public authorities

We use your personal data to: provide and bill for our services; respond to your enquiries; provide ongoing customer support; send you service-related communications; and, where you have consented, send you marketing communications about our products and services. We may also use de-identified or aggregated data, which no longer identifies you, for research and analytical purposes.

4. How We Share Your Personal Data

We do not sell your personal data. We may share personal data with:

Payment processors (such as Stripe or PayPal), who collect and process your payment details directly and independently, as described above
Service providers and subcontractors who perform functions on our behalf (for example, hosting providers, email delivery platforms, or customer support tools), under contractual obligations to protect your data and use it only for the purposes we specify
Professional advisers, such as accountants or legal counsel, where necessary
Law enforcement or regulators, where we are legally required to disclose information, or where disclosure is necessary to protect our rights, property, or the safety of others
A buyer or successor, in the event of a merger, acquisition, or sale of some or all of our business assets, subject to appropriate safeguards

Where any of our service providers are located outside the UK, we ensure appropriate safeguards are in place for the transfer of your personal data, such as the UK International Data Transfer Agreement (IDTA) or adequacy regulations recognised by the UK Government.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. As a general rule, we retain account and transaction data for the duration of your relationship with us, plus up to 6 years afterwards, in line with UK record-keeping requirements under HMRC and general limitation periods for contractual claims. Data collected only on the basis of your consent (for example, for marketing) will be deleted or anonymised promptly if you withdraw that consent, subject to any residual record we are required to keep to demonstrate compliance. When personal data is no longer needed, we securely delete or anonymise it.

6. Your Rights Under UK GDPR

As a data subject, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete personal data
Erase your personal data, in certain circumstances (“right to be forgotten”)
Restrict or object to our processing of your personal data
Data portability, to receive your data in a structured, commonly used format
Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk, or with your local supervisory authority, if you believe your data protection rights have been infringed

To exercise any of these rights, please contact us at support@exozi.com. We will respond within one month, as required by the UK GDPR, and may need to verify your identity before actioning your request.

7. How We Secure Your Personal Data

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or destruction, including access controls, encryption where appropriate, and confidentiality obligations for staff and vendors who handle your data. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Links to Other Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal data.

9. Public Forums and Reviews

If the Site includes any public comment sections, reviews, or community areas, please be aware that any information you post there may become publicly visible. Do not post sensitive personal data in public areas. We are not responsible for how third parties use information you voluntarily disclose in public forums.

10. Marketing Communications

Where you have provided consent, we may contact you by email regarding our services, offers, or updates that may be of interest to you. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting support@exozi.com. This will not affect service-related communications necessary for the performance of a contract with you (for example, order confirmations or support responses).

11. Children's Privacy

Our services are not directed at, and we do not knowingly collect personal data from, children under the age of 13. If you believe we have inadvertently collected personal data from a child under 13, please contact us at support@exozi.com so we can investigate and delete it as appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated “Last Updated” date, and where appropriate we will notify you by other means. Your continued use of the Site after any changes take effect constitutes your acknowledgement of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

support@exozi.com

https://exozi.com/

Xelvo LTD

124 City Road, London, Ec1v 2nx, United Kingdom

You also have the right to contact the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk if you have concerns that cannot be resolved directly with us.