1.1 These Terms and Conditions (“Terms”) govern your use of the website www.exozi.com (the “Site”) and all services provided by Xelvo LTD, trading as Exozi (“Xelvo”, “Exozi”, “we”, “us”, “our”, or the “Company”).
1.2 Xelvo LTD is a company registered in England and Wales.
Registered Office: 124 City Road London, EC1V 2NX United Kingdom
Contact: Email: support@exozi.com Website: www.exozi.com
1.3 By accessing or using this Site and our services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1.4 We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on the Site. Your continued use of our Services after any such changes constitutes acceptance of the updated Terms.
2.1 For the purposes of these Terms:
3.1 Xelvo provides digital services including but not limited to:
3.2 Full descriptions of our Services, including pricing and deliverables, are available on the relevant service pages of our Site.
3.3 No Guaranteed Results
Our Services are provided for educational, strategic, and execution purposes. All results vary based on individual effort, content quality, market conditions, platform algorithms, audience response, and other factors outside our control.
We do not guarantee:
Results depend on factors including but not limited to your content quality, posting consistency, niche selection, audience targeting, and platform-specific variables.
4.1 To use our Services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of England and Wales.
4.2 For users aged 13-17 years, parental or guardian consent is required for paid services, and a parent or guardian must accept these Terms on your behalf.
4.3 By using our Services, you represent and warrant that you meet the eligibility requirements outlined above.
5.1 When you place an order for our Services, you are making an offer to purchase those Services. A binding contract is formed when:
(a) You complete the order process and submit payment; AND (b) We send you an Order Confirmation via email confirming acceptance of your order.
5.2 We reserve the right to refuse or cancel any order at our discretion. If we cancel an order after payment has been received, we will provide a full refund.
5.3 It is your responsibility to ensure that the information you provide during the order process is accurate and complete. We are not liable for any delays or failures caused by incorrect information provided by you.
6.1 All prices are displayed in GBP (£) or USD ($) as indicated on the Site. The total price payable, including any applicable taxes, will be clearly stated before you complete your purchase.
6.2 Xelvo LTD is not currently VAT registered. Should our VAT status change, applicable VAT will be added to prices and clearly stated at checkout.
6.3 We accept payments via:
6.4 Payment is due in full at the time of order unless otherwise agreed in writing. For high-ticket services (Elite packages), payment plans may be available: 50% upfront upon order, 50% upon delivery.
6.5 All prices are final as displayed. We do not engage in “drip pricing” or hidden fees. Any additional services requested after order placement will be quoted separately and require your express consent.
6.6 Failure to pay may result in suspension or termination of Services and may incur reasonable administrative charges for debt recovery.
Estimated delivery timeframes, subject to platform conditions and client cooperation:
Important: These timelines are estimates, not guarantees. Actual delivery may vary based on:
Specific estimated timelines are stated in your Order Confirmation and on relevant service pages.
You agree to:
(a) Provide all necessary information, materials, and access credentials required for us to deliver the Services, in a timely and accurate manner; (b) Respond to our communications within 48 hours during the active service period; (c) Provide correct login credentials, recovery information, and account access as required; (d) Review and approve deliverables within the timeframes specified; (e) Comply with all platform Terms of Service (YouTube, TikTok, X, etc.); (f) Not file unjustified chargebacks or payment disputes after receiving services or refunds.
7.3 Delays Caused by Client
Delivery timelines are paused if:
Delays caused by your failure to meet your responsibilities will not entitle you to a refund or compensation, and delivery timelines will be adjusted accordingly. Refunds are not applicable if delays are caused by the client.
7.4 If you do not provide necessary information or credentials within 7 days of our request, we reserve the right to consider the order cancelled without refund for work already completed.
For services requiring approval (video editing, thumbnails, scripts), you will have:
If you do not respond within 7 days of receiving deliverables for approval, we will attempt at least one follow-up communication. If no response is received after the follow-up, we reserve the right to consider the deliverables accepted.
“Unlimited revisions” is subject to a reasonable use policy:
8.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a Consumer purchasing Services at a distance (online, by phone, etc.), you have a statutory right to cancel without giving any reason within 14 calendar days from the day after the Contract is formed (i.e., the day after you receive our Order Confirmation).
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., email to support@exozi.com) before the 14-day period expires. You may use the Model Cancellation Form below, but it is not obligatory:
MODEL CANCELLATION FORM
To: Xelvo LTD, 124 City Road, London, EC1V 2NX, UK Email: support@exozi.com
I hereby give notice that I cancel my contract for the following service: [Service name/Order reference] Ordered on: [Date] Name: [Your name] Address: [Your address] Signature (if sent by post): ________________ Date: ________________
Important: You will be asked to provide express consent at checkout to waive your 14-day cancellation right for immediate service delivery.
You acknowledge and agree that:
(a) For Digital Content: If you request that the supply of digital content begins before the 14-day cancellation period ends (e.g., immediate access to pre-monetised accounts, downloaded materials, or instant delivery), you will be asked to tick a checkbox providing your express consent and acknowledge that you will lose your right to cancel once the digital content has been fully supplied to you.
(b) For Services: If you request that we begin providing Services before the 14-day cancellation period ends, you will be asked to tick a checkbox providing your express consent and acknowledge that:
8.4 If we do not inform you of your right to cancel, or do not provide the required cancellation information, the cancellation period is extended to 12 months from the end of the original 14-day period.
8.5 For full refund terms, please see Section 9 below and our Refund Policy.
9.1 Our Commitment:
Xelvo is committed to delivering the Services as described. If we fail to deliver the agreed Services due to our fault, you are entitled to a refund.
9.2 Conditions for Full Refund:
You are entitled to a full refund if: (a) We fail to deliver the agreed Services due to our fault (not client delays or external factors); (b) The Services are materially not as described and cannot be corrected; (c) We are unable to fulfil your order for any reason attributable to us.
9.3 Refund Request Process:
To request a refund, you must: (a) Submit a written request to support@xelvo.com within the timeframes specified in our Refund Policy; (b) Include: Order reference number, proof of delivery (or non-delivery), detailed explanation of the failure, and any supporting evidence (screenshots, communications, timestamps).
9.4 Refund Processing:
(a) Eligible refunds will be processed within 14 days of approval via the original payment method.
(b) Transaction Fees: Where applicable:
(c) Pro-Rata Refunds: If partial delivery has occurred, refunds will be calculated on a pro-rata basis, reflecting the value of Services not delivered.
(d) No partial refund if client cancels monthly services after work has begun for the current billing period (except where required by law).
9.5 Service-Specific Refund Terms:
Service Type | Refund Eligibility |
Monetised YouTube Channel | Full refund if not delivered due to our fault within estimated timeframe |
TikTok Pre-Monetised Account | Full refund if account does not meet stated specifications before delivery |
X Growth Services | Pro-rata refund based on milestones not achieved due to our fault |
Monthly Management | Pro-rata refund for unused portion of current billing period (subject to terms) |
Digital Downloads/Tools Access | No refund once access is granted and 14-day right waived (see 8.3) |
9.6 For full refund terms and conditions, please see our Refund Policy. This refund policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
10.1 Under the Consumer Rights Act 2015, all digital content supplied by Xelvo must:
(a) Be of satisfactory quality — meeting the standard a reasonable person would consider satisfactory, taking account of its description, price, and other relevant circumstances; (b) Be fit for a particular purpose — if you make us aware of a particular purpose for which you require the digital content, and we agree to supply it on that basis; (c) Match any description provided by us.
10.2 Your Remedies for Faulty Digital Content:
If digital content does not meet the statutory requirements above, you are entitled to: (a) Repair or Replacement — We will repair or replace faulty digital content within a reasonable time and without significant inconvenience to you, at no cost; (b) Price Reduction — If repair or replacement is not possible, or cannot be done within a reasonable time, you are entitled to a price reduction, which may be up to 100% (a full refund).
10.3 Unlike goods, there is generally no statutory right to reject digital content for a full refund under the Consumer Rights Act 2015, except where we had no right to supply the content (e.g., if it infringes third-party rights).
10.4 These statutory rights cannot be excluded or limited by these Terms.
11.1 Under the Consumer Rights Act 2015, all services provided by Xelvo must be:
(a) Carried out with reasonable care and skill; (b) Provided in accordance with information given about the service and the trader; (c) Completed within a reasonable time (if no specific timeframe is agreed).
11.2 Your Remedies for Substandard Services:
If our Services do not meet these standards: (a) Repeat Performance — You can request that we re-perform the service, at no additional cost, within a reasonable time and without significant inconvenience; (b) Price Reduction — If repeat performance is impossible, or cannot be done within a reasonable time, you are entitled to a price reduction, which may be up to 100%.
12.1 Platform Dependency
Our Services involve or depend on third-party platforms including but not limited to YouTube, TikTok, X (Twitter), Instagram, and other social media platforms. These platforms have their own terms of service, policies, algorithms, and enforcement procedures.
12.2 No Control Over Platform Actions
We are not responsible for and have no control over:
12.3 No Liability for Platform Actions
We are not liable for:
12.4 While we use best practices and platform-compliant methods, we cannot guarantee immunity from platform actions. Platform enforcement decisions are at the sole discretion of the platform, not Xelvo.
12.5 Pre-Monetised Accounts
For pre-monetised TikTok and YouTube accounts, we provide content assets and accounts built by our team and transferred in accordance with our understanding of platform terms. We are not responsible for any third-party platform actions such as suspensions, policy enforcement, or monetisation reversals after delivery and account transfer to you.
13.1 Our Intellectual Property:
All content, materials, designs, branding, software, and resources provided by Xelvo (including logos, templates, guides, video materials, and educational content) are protected by copyright, trademark, and other intellectual property laws, and remain the property of Xelvo or its licensors.
13.2 Licence to You:
Upon full payment, we grant you a non-exclusive, non-transferable, personal licence to use the deliverables created specifically for you (e.g., thumbnails, edited videos, scripts, branding assets) for their intended purpose. This licence does not transfer ownership of intellectual property rights.
13.3 Your Intellectual Property:
You retain all intellectual property rights in the original content, footage, and materials you provide to us. By providing such materials, you grant us a limited licence to use them solely for the purpose of delivering the Services.
13.4 Third-Party Materials:
Where third-party materials are used (stock footage, music, fonts, etc.), responsibility for securing appropriate licences lies with you unless we have expressly agreed otherwise in writing. We will inform you if third-party materials are included in deliverables and provide details of any licence restrictions.
13.5 Restrictions:
You may not: (a) Reproduce, resell, or distribute Xelvo materials or resources without express written permission; (b) Share login credentials for premium tools provided as part of packages; (c) Use deliverables for any unlawful purpose.
14.1 Educational & Informational Services:
Our Services are provided for educational, strategic, and execution purposes. All results vary. Results depend on individual effort, content quality, market conditions, platform algorithms, and other factors outside our control.
We do not guarantee:
14.2 Reasonable Skill and Care:
We warrant that our Services will be provided with reasonable care and skill in accordance with the Consumer Rights Act 2015.
14.3 Limitation of Liability:
Subject to Section 14.4 below:
(a) Our total liability to you for any claim arising out of or in connection with these Terms or our Services shall not exceed the total amount paid by you for the relevant Service;
(b) We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business, or anticipated savings;
(c) We shall not be liable for any loss or damage caused by factors outside our reasonable control, including but not limited to:
14.4 Exclusions That Cannot Be Limited:
Nothing in these Terms shall exclude or limit our liability for: (a) Death or personal injury caused by our negligence; (b) Fraud or fraudulent misrepresentation; (c) Any other liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015.
15.1 In accordance with the Consumer Rights Act 2015 and guidance from the Competition and Markets Authority (CMA), we ensure that all terms in these Terms and Conditions are:
(a) Fair — not causing a significant imbalance in the parties’ rights and obligations to the detriment of the Consumer, contrary to the requirement of good faith; (b) Transparent — expressed in plain and intelligible language and, where in writing, legible; (c) Prominent — brought to your attention in a way appropriate to the means of communication.
15.2 If any term is found to be unfair, it will be treated as unenforceable, but the remainder of these Terms will continue to apply.
16.1 We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
16.2 Information We Collect:
16.3 How We Use Your Data:
16.4 Lawful Basis for Processing:
We process your personal data on the following legal bases:
16.5 Your Rights (UK GDPR):
You have the right to:
16.6 Data Sharing:
We may share your data with:
We do not sell your personal data to third parties.
16.7 Data Retention:
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
16.8 Security:
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
16.9 Contact for Data Queries:
For any data protection queries or to exercise your rights, contact: Email: support@exozi.com
16.10 Information Commissioner’s Office:
If you are not satisfied with our response, you may lodge a complaint with the ICO: Website: www.ico.org.uk Phone: 0303 123 1113
16.11 For full details, please see our Privacy Policy.
17.1 Our Site uses cookies and similar tracking technologies to improve your experience and analyse performance.
17.2 We will obtain your consent for non-essential cookies via a cookie banner/pop-up on your first visit.
17.3 You can manage cookies through your browser settings, but some features of the Site may not function properly if cookies are disabled.
17.4 For full details, please see our Cookie Policy.
18.1 By using our Services, you agree not to:
(a) Misuse or disrupt the Services, servers, or networks; (b) Post or transmit unlawful, abusive, defamatory, obscene, or harmful content; (c) Impersonate any person or entity; (d) Collect personal information from other users without consent; (e) Distribute spam, malware, or phishing attempts; (f) Use the Services for any unlawful purpose; (g) Share your account credentials or premium tool access with others; (h) Resell or redistribute Xelvo materials or services without permission; (i) File unjustified chargebacks or payment disputes after receiving services or refunds.
18.2 Violation of these rules may result in immediate suspension or termination of your access without refund.
19.1 Termination by You:
You may terminate the Contract by providing written notice in accordance with Section 8 (Cooling-Off Period) or, for ongoing subscriptions, with 30 days’ written notice before your next billing cycle.
19.2 Termination by Us:
We may suspend or terminate your access to Services immediately if: (a) You breach any material term of these Terms; (b) You engage in fraudulent, abusive, or illegal conduct; (c) We are required to do so by law; (d) You file unjustified chargebacks or payment disputes.
19.3 Consequences of Termination:
Upon termination: (a) Your access to Services will cease; (b) Any outstanding payments become immediately due; (c) We will calculate any refund due in accordance with Section 9 and our Refund Policy; (d) We will delete or return your personal data upon request, subject to legal retention requirements.
20.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:
20.2 In such circumstances, we will use reasonable efforts to notify you and resume Services as soon as practicable.
21.1 These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
21.2 Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a Consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.
21.3 Alternative Dispute Resolution (ADR):
If we cannot resolve a dispute with you directly, you may be entitled to use a certified Alternative Dispute Resolution (ADR) provider. ADR offers a quicker and cheaper way of resolving disputes than going through the courts.
Information about ADR is available from:
21.4 Mediation:
Before commencing any court proceedings, both parties agree to attempt to resolve disputes through good faith negotiation and, if unsuccessful, through mediation with a mutually agreed mediator.
22.1 Entire Agreement:
These Terms, together with our Privacy Policy, Refund Policy, and any order-specific terms, constitute the entire agreement between you and Xelvo and supersede any prior agreements, representations, or understandings (whether written or oral).
22.2 Severability:
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
22.3 Assignment:
We may assign or transfer our rights and obligations under these Terms to another entity (including in connection with a merger, acquisition, or sale of assets). You may not assign your rights or obligations under these Terms without our prior written consent.
22.4 No Waiver:
No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of it or the exercise of any other right or remedy.
22.5 Third Party Rights:
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999. Only you and exozi may enforce any terms of this agreement.
For any questions, complaints, or refund requests regarding these Terms:
Xelvo LTD
124 City Road
London, EC1V 2NX
United Kingdom
Email: support@exozi.com
Website: www.exozi.com
We aim to respond to all enquiries within 2 working days.
© 2025 Xelvo LTD. All Rights Reserved.
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